In intervention or package,
according to your needs.

Define what is tracked and by whom

A company expects an understandable answer from its IT monitoring: what equipment is involved, to whom to report a difficulty and what actions are included? We start with this perimeter. Positions, servers, network, messaging and third-party software are not necessarily covered by the same stakeholder or contract.

The useful inventory brings the machines closer to their uses and the people responsible. It allows you to identify critical applications, necessary access and dependencies on a publisher. A service can then organize planned visits, remote assistance or a combination of the two. Schedules, support arrangements and possible commitments are specified in the proposal.

Dealing with an incident with exploitable elements

A message of error, time of appearance and number of people affected help distinguish a general breakdown from a post problem. We try to reproduce the symptom and identify its perimeter before changing the environment. A slow session, an email box that no longer synchronizes and an inaccessible folder require different checks.

Monitoring distinguishes the diagnosis, the action carried out and the control obtained. If a request comes from the publisher of the software or network equipment, we specify the useful observations to coordinate the follow-up. A difficulty that is still open remains identified as such, with the information or decision expected to move forward.

Maintain the environment between two requests

The maintenance scope can include tracking updates, backup status, available capacities and account changes. Each subject is programmed according to the company's activity and the compatibilities to be respected. A major update of a business application is prepared with its specialist; a modification of rights is validated by the manager concerned.

Arrivals, departures and changes of functions also deserve a clear circuit. We can help you identify access to open, adapt or close, then distinguish between system accounts, subscriptions and application-specific rights. This gives continuity to the monitoring of the fleet, beyond just troubleshooting.

An accompaniment that leaves markers

The report can bring together the machines processed, the operations carried out, the remaining anomalies and the next decisions. In a documented Windows campaign, monitoring distinguished the migrated workstations, the components already present and the users remaining to be supported. In another folder, the permissions of a shared space were corrected and then new openings remained subject to validation.

These situations provide a concrete line of work: keep a useful trace and take into account actual use. When the need exceeds the system, we coordinate the appropriate relay: Alltech for an evolution of the installation on site, Cloudlab for the hosting base and Dtouch for a specific development or integration.